Data to 2026-08-31 · computed 2026-10-07 11:39:52
Cost alerts 2026-10-06:
Unassigned (no desk in CRM) +48%
June 2026
July 2026
August 2026
Runrate (calendar method)
Israel
· CAP calendar israel · 22 / 22 working units
Israel BS
· CAP calendar israel · 22 / 22 working units
Bulgaria
· CAP calendar bulgaria · 21 / 21 working units
Madagascar
· CAP calendar madagascar · 26 / 26 working units
Madagascar 3
· CAP calendar madagascar · 26 / 26 working units
Madagascar 4
· CAP calendar madagascar · 26 / 26 working units
Unassigned (no desk in CRM)
⚠ AMBER +48% · Cote d'Ivoire · default Sun Mon Tue Wed Thu Fri · 26 / 26 working units
Total
$0
0
0
$26,306
540,771
0.049
$25,604
565,897
0.045
$25,604
old formula would show $0
Runrate = month-to-date cost + month-to-date cost ÷ working units passed × working units left, from each desk's CAP business calendar (1 = day, 0.5 = half day); desks without a calendar use their default weekdays. Runrate card: cost · projected minutes · $/min to date.
Reconciliation with the trunk cards — August 2026
| Desks (CRM-mapped agents) | $24,285 | 527,164 min |
| + Unassigned agents | $1,319 | 38,733 min |
| of which inbound / queue legs (flat inbound rate) | $393 | 19,635 min |
| = Desks total | $25,604 | 565,897 min |
| Trunk cards (main dashboard) | $25,604 | 565,897 min |
| Difference | $0 | reconciled |
Unassigned agents — August 2026 not mapped to a desk in the CRM (field 425)
| Agent | Calls | Minutes | Cost |
|---|---|---|---|
| (empty name) | 26,591 | 28,332 | $744 |
| Marie Lucy | 2,409 | 5,176 | $214 |
| Gabriela Parker | 899 | 2,504 | $195 |
| EyesonSales | 525 | 1,336 | $120 |
| LizR | 562 | 830 | $22 |
| Dannie FERNANDEZ | 417 | 421 | $18 |
| API User 1 | 359 | 77 | $4 |
| PPC.Shield | 2 | 48 | $0 |
| EliranYonani | 4 | 6 | $0 |
| Javie Rocha | 12 | 3 | $0 |
| Jos Baracharte | 4 | 0 | $0 |
To move an agent into a desk, set field 425 on the user in the CRM; the nightly rebuild picks it up.