Data to 2026-09-30 · computed 2026-10-07 11:40:39
Cost alerts 2026-10-06:
Unassigned (no desk in CRM) +48%
July 2026
August 2026
September 2026
Runrate (calendar method)
Israel
· CAP calendar israel · 19.5 / 19.5 working units
Israel BS
· CAP calendar israel · 19.5 / 19.5 working units
Bulgaria
· CAP calendar bulgaria · 20 / 20 working units
Madagascar
· CAP calendar madagascar · 26 / 26 working units
Madagascar 3
· CAP calendar madagascar · 26 / 26 working units
Madagascar 4
· CAP calendar madagascar · 26 / 26 working units
Madagascar 5
· CAP calendar madagascar · 26 / 26 working units
Unassigned (no desk in CRM)
⚠ AMBER +48% · Cote d'Ivoire · default Sun Mon Tue Wed Thu Fri · 26 / 26 working units
Total
$26,306
540,771
0.049
$25,604
565,897
0.045
$29,299
550,689
0.053
$29,299
old formula would show $30,694
Runrate = month-to-date cost + month-to-date cost ÷ working units passed × working units left, from each desk's CAP business calendar (1 = day, 0.5 = half day); desks without a calendar use their default weekdays. Runrate card: cost · projected minutes · $/min to date.
Reconciliation with the trunk cards — September 2026
| Desks (CRM-mapped agents) | $26,551 | 508,790 min |
| + Unassigned agents | $2,748 | 41,899 min |
| of which inbound / queue legs (flat inbound rate) | $457 | 22,847 min |
| = Desks total | $29,299 | 550,689 min |
| Trunk cards (main dashboard) | $29,299 | 550,689 min |
| Difference | $0 | reconciled |
Unassigned agents — September 2026 not mapped to a desk in the CRM (field 425)
| Agent | Calls | Minutes | Cost |
|---|---|---|---|
| Michaella Alma | 305 | 1,769 | $641 |
| Mila Moreau | 371 | 1,636 | $617 |
| (empty name) | 20,077 | 26,784 | $571 |
| Marie Lucy | 2,515 | 6,127 | $401 |
| Rosalie Martel | 69 | 533 | $209 |
| Dannie FERNANDEZ | 1,219 | 1,962 | $130 |
| LizR | 1,622 | 1,872 | $71 |
| EyesonSales | 257 | 589 | $64 |
| Charlie Wiliams | 131 | 535 | $36 |
| API User 1 | 418 | 84 | $8 |
| EyesONmain | 6 | 3 | $0 |
| PPC.Shield | 1 | 2 | $0 |
| Hr-callisto-Bs | 1 | 2 | $0 |
| Alexander R | 5 | 1 | $0 |
| Jos Baracharte | 2 | 1 | $0 |
To move an agent into a desk, set field 425 on the user in the CRM; the nightly rebuild picks it up.