Data to 2026-07-31 · computed 2026-10-07 09:32:52
Cost alerts 2026-10-06:
Unassigned (no desk in CRM) +48%
May 2026
June 2026
July 2026
Runrate (calendar method)
Israel
· CAP calendar israel · 22 / 22 working units
Israel BS
· CAP calendar israel · 22 / 22 working units
Bulgaria
· CAP calendar bulgaria · 23 / 23 working units
Madagascar
· CAP calendar madagascar · 27 / 27 working units
Madagascar 3
· CAP calendar madagascar · 27 / 27 working units
Madagascar 4
· CAP calendar madagascar · 27 / 27 working units
Unassigned (no desk in CRM)
⚠ AMBER +48% · Cote d'Ivoire · default Sun Mon Tue Wed Thu Fri · 27 / 27 working units
Total
$0
0
0
$0
0
0
$26,306
540,771
0.049
$26,306
old formula would show $27,558
Runrate = month-to-date cost + month-to-date cost ÷ working units passed × working units left, from each desk's CAP business calendar (1 = day, 0.5 = half day); desks without a calendar use their default weekdays. Runrate card: cost · projected minutes · $/min to date.
Reconciliation with the trunk cards — July 2026
| Desks (CRM-mapped agents) | $25,441 | 516,532 min |
| + Unassigned agents | $865 | 24,239 min |
| of which inbound / queue legs (flat inbound rate) | $357 | 17,826 min |
| = Desks total | $26,306 | 540,771 min |
| Trunk cards (main dashboard) | $26,306 | 540,771 min |
| Difference | $0 | reconciled |
Unassigned agents — July 2026 not mapped to a desk in the CRM (field 425)
| Agent | Calls | Minutes | Cost |
|---|---|---|---|
| (empty name) | 15,039 | 19,314 | $414 |
| Gabriela Parker | 1,066 | 2,986 | $300 |
| EyesonSales | 449 | 1,325 | $126 |
| Dannie FERNANDEZ | 511 | 493 | $17 |
| API User 1 | 287 | 61 | $3 |
| EyesonSalesWeb | 13 | 17 | $2 |
| Nicole w | 1 | 21 | $2 |
| Alejandro Rodriguez | 26 | 18 | $1 |
| ShaiElazar | 3 | 2 | $0 |
| NewRCTESTER | 3 | 1 | $0 |
| jacqueszarka | 1 | 0 | $0 |
| Jos Baracharte | 1 | 0 | $0 |
To move an agent into a desk, set field 425 on the user in the CRM; the nightly rebuild picks it up.