Data to 2026-10-06 · computed 2026-10-07 11:40:45
Cost alerts 2026-10-06:
Unassigned (no desk in CRM) +48%
August 2026
September 2026
October 2026
Runrate (calendar method)
Israel
· CAP calendar israel · 4 / 20 working units
Israel BS
· CAP calendar israel · 4 / 20 working units
Bulgaria
· CAP calendar bulgaria · 4 / 22 working units
Madagascar
· CAP calendar madagascar · 5 / 26 working units
Madagascar 3
· CAP calendar madagascar · 5 / 26 working units
Madagascar 4
· CAP calendar madagascar · 5 / 26 working units
Madagascar 5
· CAP calendar madagascar · 5 / 26 working units
Unassigned (no desk in CRM)
⚠ AMBER +48% · Cote d'Ivoire · default Sun Mon Tue Wed Thu Fri · 5 / 26 working units
Total
$25,604
565,897
0.045
$29,299
550,689
0.053
$6,292
99,951
0.063
$31,378
old formula would show $46,139
Runrate = month-to-date cost + month-to-date cost ÷ working units passed × working units left, from each desk's CAP business calendar (1 = day, 0.5 = half day); desks without a calendar use their default weekdays. Runrate card: cost · projected minutes · $/min to date.
Reconciliation with the trunk cards — October 2026
| Desks (CRM-mapped agents) | $5,669 | 93,386 min |
| + Unassigned agents | $622 | 6,564 min |
| of which inbound / queue legs (flat inbound rate) | $71 | 3,557 min |
| = Desks total | $6,292 | 99,951 min |
| Trunk cards (main dashboard) | $6,261 | 99,550 min |
| Difference | $-31 | check: a trunk not mapped to a carrier, or a month not rebuilt |
Unassigned agents — October 2026 not mapped to a desk in the CRM (field 425)
| Agent | Calls | Minutes | Cost |
|---|---|---|---|
| Michaella Alma | 306 | 1,083 | $365 |
| (empty name) | 3,034 | 3,735 | $74 |
| Marie Lucy | 725 | 1,087 | $60 |
| Mila Moreau | 31 | 150 | $49 |
| Dannie FERNANDEZ | 121 | 194 | $42 |
| Charlie Wiliams | 43 | 292 | $31 |
| API User 1 | 121 | 23 | $1 |
| LizR | 2 | 0 | $0 |
| Alexander R | 1 | 0 | $0 |
To move an agent into a desk, set field 425 on the user in the CRM; the nightly rebuild picks it up.