← Desks ⬅️ ➡️
August 2025 · data to 2025-08-01
How the runrate is computed

Runrate = month-to-date cost + (month-to-date cost ÷ working units passed) × working units left. A working unit is one day of the desk's CAP business calendar (1 = full day, 0.5 = half day, 0 = off), so each desk projects on its own rhythm: Israel Sun–Thu, Bulgaria Mon–Fri, Madagascar Sun–Fri, with the holidays of each country. When no calendar is loaded for a date, the desk's default weekdays apply.

The previous formula (cost × 22 ÷ business days passed, Sun–Thu for everyone, the 1st not counted) multiplied by 22 on the 2nd of the month and by 7 on the 4th working day, which is why early-month runrates looked far too high. It is shown in grey for comparison.

Runrate August 2025
$0
Month to date
$0
Last month
$0
Old formula would say
$0
Business calendar (CAP) — 1 = working day, 0.5 = half day, 0 = off
YearRegionDaysWorking unitsImportedSource
2026bulgaria3652482026-10-07 09:29:38Business_Calendar_2026.xlsx
2026israel3652522026-10-07 09:29:38Business_Calendar_2026.xlsx
2026madagascar3652982026-10-07 09:29:38Business_Calendar_2026.xlsx
Excel with one sheet per region (Israel, Bulgaria, Madagascar): Date · Day of week · value. Replaces that year. Inject the new file each January; without it, defaults apply.
Desk cost alerts — thresholds and daily email

Every night each desk's $/min over the last 7 days is compared with its own previous 4 weeks. Amber / red when both the rise and the excess cost pass the thresholds. The daily email is sent by the "Desk Cost Alerts" Apps Script at 08:30 (Israel), which reads this feed when "Daily email" is on: https://bipro2interface.sseku.com/desk-alerts/feed?key=Bbqr2SvB3mCOyEKwCLE1f7p2LbEdUsUj

Desks — region of the calendar and default weekdays
Desk (CRM field 425)LabelCalendar regionDefault weekdaysSortActive
israel
israelbs
bulgaria
belgrade
belgrade2
madagascar
madagascar3
madagascar4
madagascar5
unassigned
Inbound rate per trunk ($/min)

Applied to inbound and queue legs instead of the dialled-number lookup (YA Internet bills inbound at $0.02/min). Used by the trunk cards, the desks and the Cost Analysis.

bezeq
compeak
deskforce
reshetcall
reshetcall_eu