Alert day 2026-11-15 · window 2026-11-09 → 2026-11-15 · baseline = previous 4 weeks
Israel
AMBER +34%
$/min last 7 days
0.0490
usual (4 weeks)
0.0367
company 0.0513
excess cost
$296
on 24,050 min
cost last 7 days
$1,178
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Ecuador | RC | 36% | 79 → 1,046 | 0.1993 → 0.1983 | +$190 | Minutes +1,227% (79 -> 1,046) |
| 2 | Ecuador | BZQ | 24% | 691 → 1,456 | 0.1779 → 0.1782 | +$124 | Minutes +111% (691 -> 1,456) |
| 3 | Panama | BZQ | 10% | 347 → 874 | 0.1034 → 0.1061 | +$53 | Minutes +152% (347 -> 874) |
| 4 | Costa Rica | RC | 9% | 343 → 863 | 0.0921 → 0.0922 | +$45 | Minutes +152% (343 -> 863) |
| 5 | Honduras | BZQ | 3% | 51 → 156 | 0.1435 → 0.1458 | +$15 | Minutes +207% (51 -> 156) |
| 6 | Uruguay | BZQ | 2% | 223 → 362 | 0.1069 → 0.1071 | +$13 | Minutes +63% (223 -> 362) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Alejandro Juarez | 1,206 | 0.1018 | 0.0616 | +$79 |
| Steven Mancini | 834 | 0.1189 | 0.0468 | +$69 |
| Celso T. | 1,151 | 0.0685 | 0.0320 | +$37 |
| Johana Thompson | 896 | 0.0709 | 0.0191 | +$31 |
| Daniela P. | 924 | 0.0673 | 0.0395 | +$28 |
| Nataly Wilson | 732 | 0.0679 | 0.0429 | +$23 |
| Cindy H. | 857 | 0.0565 | 0.0357 | +$17 |
| Anna Jones | 625 | 0.0624 | 0.1158 | +$16 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-15 +34%2026-11-14 +29%2026-11-13 +29%2026-11-12 +31%