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Alert day 2026-11-14 · window 2026-11-08 → 2026-11-14 · baseline = previous 4 weeks
Madagascar 4
AMBER +27%
$/min last 7 days
0.0629
usual (4 weeks)
0.0497
company 0.0508
excess cost
$164
on 12,419 min
cost last 7 days
$781
2026-10-11: 0.0162 $/min, 1,211 min, $20 10-11 2026-10-12: 0.0302 $/min, 1,428 min, $43 2026-10-13: 0.0292 $/min, 1,051 min, $31 2026-10-14: 0.0193 $/min, 1,133 min, $22 2026-10-15: 0.0694 $/min, 875 min, $61 2026-10-16: 0.0249 $/min, 1,092 min, $27 2026-10-17: 0.0430 $/min, 55 min, $2 2026-10-18: 0.0157 $/min, 1,026 min, $16 10-18 2026-10-19: 0.0280 $/min, 1,260 min, $35 2026-10-20: 0.0326 $/min, 1,154 min, $38 2026-10-21: 0.0396 $/min, 859 min, $34 2026-10-22: 0.0358 $/min, 1,648 min, $59 2026-10-23: 0.0411 $/min, 1,414 min, $58 2026-10-24: 0.1389 $/min, 173 min, $24 2026-10-25: 0.0237 $/min, 1,344 min, $32 10-25 2026-10-26: 0.0516 $/min, 1,725 min, $89 2026-10-27: 0.0459 $/min, 1,797 min, $82 2026-10-28: 0.0431 $/min, 1,065 min, $46 2026-10-29: 0.0414 $/min, 1,668 min, $69 2026-10-30: 0.0616 $/min, 1,510 min, $93 2026-10-31: 0.1483 $/min, 97 min, $14 2026-11-02: 0.0872 $/min, 1,731 min, $151 11-02 2026-11-03: 0.1315 $/min, 1,505 min, $198 2026-11-04: 0.0754 $/min, 1,991 min, $150 2026-11-05: 0.0743 $/min, 1,707 min, $127 2026-11-06: 0.0434 $/min, 2,012 min, $87 2026-11-07: 0.1103 $/min, 115 min, $13 2026-11-08: 0.0665 $/min, 1,993 min, $133 2026-11-09: 0.0642 $/min, 2,011 min, $129 11-09 2026-11-10: 0.0723 $/min, 1,968 min, $142 2026-11-11: 0.0628 $/min, 2,580 min, $162 2026-11-12: 0.0464 $/min, 2,368 min, $110 2026-11-13: 0.0685 $/min, 1,363 min, $93 2026-11-14: 0.0856 $/min, 137 min, $12
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
#CountryCarrierShare of excessMin before → now$/min before → nowImpactWhat happened
1SenegalCP 19% 55 → 345 0.2000 → 0.2000 +$52Minutes +522% (55 -> 345)
2GabonRC 17% 20 → 140 0.4590 → 0.4445 +$48Minutes +583% (20 -> 140)
3Congo, Dem. Rep.BZQ 15% 2 → 120 0.3600 → 0.3600 +$42Minutes +5,936% (2 -> 120)
4BelgiumBZQ 12% 595 → 1,126 0.1450 → 0.1450 +$32Minutes +89% (595 -> 1,126)
5ReunionBZQ 6% 0 → 34 0.4696 → 0.4700 +$16Minutes +14,664% (0 -> 34)
6MauritiusRC 4% 8 → 81 0.1786 → 0.1680 +$11Minutes +939% (8 -> 81); Rate $0.1786 -> $0.1680 (-6%)

Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.

Agents behind it
AgentMinutes$/minusualExcess
Thomas Issa 1,1220.14190.0992+$103
Amielle Darcet 9980.08910.0311+$39
Damian Wayne 1,1170.07110.0698+$24
Iris Duval 1,1800.06980.0450+$24
Kevin Boucher 2770.12500.0816+$21
Gabriel Roy 3400.10210.1012+$18
Charlie Dubois 1,1760.06190.0504+$14
Melani Girard 6860.06290.0373+$9

Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.

History
2026-11-14 +27%2026-11-13 +29%2026-11-11 +37%2026-11-10 +44%2026-11-09 +83%2026-11-08 +112%2026-11-07 +131%2026-11-06 +142%2026-11-05 +160%2026-11-04 +136%2026-11-03 +108%2026-11-02 +65%