Alert day 2026-11-14 · window 2026-11-08 → 2026-11-14 · baseline = previous 4 weeks
Israel
AMBER +29%
$/min last 7 days
0.0476
usual (4 weeks)
0.0369
company 0.0508
excess cost
$259
on 24,253 min
cost last 7 days
$1,154
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Ecuador | RC | 34% | 77 → 932 | 0.1996 → 0.1976 | +$167 | Minutes +1,111% (77 -> 932) |
| 2 | Ecuador | BZQ | 27% | 680 → 1,494 | 0.1780 → 0.1778 | +$129 | Minutes +120% (680 -> 1,494) |
| 3 | Panama | BZQ | 10% | 347 → 840 | 0.1034 → 0.1058 | +$48 | Minutes +142% (347 -> 840) |
| 4 | Costa Rica | RC | 8% | 375 → 820 | 0.0921 → 0.0922 | +$37 | Minutes +119% (375 -> 820) |
| 5 | Guatemala | BZQ | 3% | 21 → 130 | 0.1261 → 0.1174 | +$12 | Minutes +507% (21 -> 130); Rate $0.1261 -> $0.1174 (-7%) |
| 6 | Uruguay | BZQ | 2% | 223 → 361 | 0.1069 → 0.1070 | +$12 | Minutes +62% (223 -> 361) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Steven Mancini | 942 | 0.1165 | 0.0449 | +$75 |
| Alejandro Juarez | 1,086 | 0.1052 | 0.0632 | +$74 |
| Celso T. | 1,149 | 0.0685 | 0.0331 | +$36 |
| Johana Thompson | 903 | 0.0663 | 0.0190 | +$27 |
| Daniela P. | 914 | 0.0634 | 0.0412 | +$24 |
| Nataly Wilson | 695 | 0.0700 | 0.0402 | +$23 |
| Anna Jones | 625 | 0.0624 | 0.1158 | +$16 |
| Jocelyne Robles | 789 | 0.0549 | 0.0488 | +$14 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-14 +29%2026-11-13 +29%2026-11-12 +31%