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Alert day 2026-11-13 · window 2026-11-07 → 2026-11-13 · baseline = previous 4 weeks
Madagascar 4
AMBER +29%
$/min last 7 days
0.0638
usual (4 weeks)
0.0495
company 0.0504
excess cost
$167
on 11,675 min
cost last 7 days
$745
2026-10-10: 0.0807 $/min, 74 min, $6 10-10 2026-10-11: 0.0162 $/min, 1,211 min, $20 2026-10-12: 0.0302 $/min, 1,428 min, $43 2026-10-13: 0.0292 $/min, 1,051 min, $31 2026-10-14: 0.0193 $/min, 1,133 min, $22 2026-10-15: 0.0694 $/min, 875 min, $61 2026-10-16: 0.0249 $/min, 1,092 min, $27 2026-10-17: 0.0430 $/min, 55 min, $2 10-17 2026-10-18: 0.0157 $/min, 1,026 min, $16 2026-10-19: 0.0280 $/min, 1,260 min, $35 2026-10-20: 0.0326 $/min, 1,154 min, $38 2026-10-21: 0.0396 $/min, 859 min, $34 2026-10-22: 0.0358 $/min, 1,648 min, $59 2026-10-23: 0.0411 $/min, 1,414 min, $58 2026-10-24: 0.1389 $/min, 173 min, $24 10-24 2026-10-25: 0.0237 $/min, 1,344 min, $32 2026-10-26: 0.0516 $/min, 1,725 min, $89 2026-10-27: 0.0459 $/min, 1,797 min, $82 2026-10-28: 0.0431 $/min, 1,065 min, $46 2026-10-29: 0.0414 $/min, 1,668 min, $69 2026-10-30: 0.0616 $/min, 1,510 min, $93 2026-10-31: 0.1483 $/min, 97 min, $14 10-31 2026-11-02: 0.0872 $/min, 1,731 min, $151 2026-11-03: 0.1315 $/min, 1,505 min, $198 2026-11-04: 0.0754 $/min, 1,991 min, $150 2026-11-05: 0.0743 $/min, 1,707 min, $127 2026-11-06: 0.0434 $/min, 2,012 min, $87 2026-11-07: 0.1103 $/min, 115 min, $13 2026-11-08: 0.0665 $/min, 1,993 min, $133 11-08 2026-11-09: 0.0642 $/min, 2,011 min, $129 2026-11-10: 0.0723 $/min, 1,968 min, $142 2026-11-11: 0.0628 $/min, 2,580 min, $162 2026-11-12: 0.0442 $/min, 1,645 min, $73 2026-11-13: 0.0685 $/min, 1,363 min, $93
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
#CountryCarrierShare of excessMin before → now$/min before → nowImpactWhat happened
1SenegalCP 20% 55 → 345 0.2000 → 0.2000 +$53Minutes +522% (55 -> 345)
2BelgiumBZQ 16% 581 → 1,135 0.1450 → 0.1450 +$44Minutes +95% (581 -> 1,135)
3Congo, Dem. Rep.BZQ 16% 2 → 120 0.3600 → 0.3600 +$42Minutes +5,936% (2 -> 120)
4GabonRC 8% 20 → 80 0.4590 → 0.4451 +$22Minutes +290% (20 -> 80)
5ReunionBZQ 6% 0 → 34 0.4696 → 0.4700 +$16Minutes +14,664% (0 -> 34)
6Cote d'IvoireBZQ 5% 100 → 189 0.3964 → 0.3681 +$13Minutes +90% (100 -> 189); Rate $0.3964 -> $0.3681 (-7%)

Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.

Agents behind it
AgentMinutes$/minusualExcess
Thomas Issa 1,1210.14200.0986+$104
Iris Duval 1,0560.07580.0441+$28
Damian Wayne 1,1430.07200.0689+$26
Gabriel Roy 3670.10500.0990+$20
Kevin Boucher 2600.12370.0816+$19
Charlie Dubois 1,1520.06430.0497+$17
Amielle Darcet 9390.06650.0311+$16
Melani Girard 6780.06240.0371+$9

Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.

History
2026-11-13 +29%2026-11-11 +37%2026-11-10 +44%2026-11-09 +83%2026-11-08 +112%2026-11-07 +131%2026-11-06 +142%2026-11-05 +160%2026-11-04 +136%2026-11-03 +108%2026-11-02 +65%