Alert day 2026-11-13 · window 2026-11-07 → 2026-11-13 · baseline = previous 4 weeks
Israel
AMBER +29%
$/min last 7 days
0.0476
usual (4 weeks)
0.0369
company 0.0504
excess cost
$259
on 24,381 min
cost last 7 days
$1,160
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Ecuador | RC | 34% | 77 → 932 | 0.1996 → 0.1976 | +$167 | Minutes +1,111% (77 -> 932) |
| 2 | Ecuador | BZQ | 30% | 665 → 1,570 | 0.1780 → 0.1779 | +$145 | Minutes +136% (665 -> 1,570) |
| 3 | Panama | BZQ | 10% | 354 → 838 | 0.1033 → 0.1058 | +$47 | Minutes +137% (354 -> 838) |
| 4 | Costa Rica | RC | 6% | 375 → 758 | 0.0921 → 0.0922 | +$31 | Minutes +102% (375 -> 758) |
| 5 | Guatemala | BZQ | 2% | 21 → 127 | 0.1261 → 0.1173 | +$12 | Minutes +492% (21 -> 127); Rate $0.1261 -> $0.1173 (-7%) |
| 6 | Honduras | BZQ | 2% | 50 → 137 | 0.1436 → 0.1445 | +$12 | Minutes +176% (50 -> 137) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Alejandro Juarez | 1,019 | 0.1103 | 0.0637 | +$75 |
| Steven Mancini | 926 | 0.1170 | 0.0449 | +$74 |
| Celso T. | 1,153 | 0.0688 | 0.0328 | +$37 |
| Johana Thompson | 827 | 0.0711 | 0.0190 | +$28 |
| Daniela P. | 901 | 0.0640 | 0.0413 | +$24 |
| Nataly Wilson | 695 | 0.0700 | 0.0402 | +$23 |
| Cindy H. | 900 | 0.0568 | 0.0303 | +$18 |
| Anna Jones | 622 | 0.0621 | 0.1159 | +$16 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-13 +29%2026-11-12 +31%