Alert day 2026-11-12 · window 2026-11-06 → 2026-11-12 · baseline = previous 4 weeks
Israel
AMBER +31%
$/min last 7 days
0.0483
usual (4 weeks)
0.0368
company 0.0500
excess cost
$283
on 24,502 min
cost last 7 days
$1,184
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Ecuador | BZQ | 41% | 595 → 1,928 | 0.1780 → 0.1779 | +$221 | Minutes +224% (595 -> 1,928) |
| 2 | Ecuador | RC | 26% | 84 → 790 | 0.1988 → 0.1992 | +$138 | Minutes +846% (84 -> 790) |
| 3 | Panama | BZQ | 8% | 387 → 821 | 0.1032 → 0.1059 | +$41 | Minutes +112% (387 -> 821) |
| 4 | Costa Rica | RC | 4% | 372 → 686 | 0.0921 → 0.0922 | +$24 | Minutes +84% (372 -> 686) |
| 5 | Uruguay | BZQ | 3% | 203 → 404 | 0.1070 → 0.1080 | +$19 | Minutes +99% (203 -> 404) |
| 6 | Honduras | BZQ | 2% | 36 → 113 | 0.1438 → 0.1437 | +$10 | Minutes +214% (36 -> 113) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Alejandro Juarez | 1,251 | 0.0956 | 0.0643 | +$74 |
| Steven Mancini | 825 | 0.1177 | 0.0457 | +$67 |
| Johana Thompson | 840 | 0.0722 | 0.0182 | +$30 |
| Celso T. | 1,023 | 0.0648 | 0.0339 | +$29 |
| Daniela P. | 888 | 0.0652 | 0.0354 | +$25 |
| Nataly Wilson | 700 | 0.0698 | 0.0402 | +$23 |
| Cindy H. | 992 | 0.0590 | 0.0262 | +$22 |
| Jocelyne Robles | 874 | 0.0542 | 0.0501 | +$15 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-12 +31%