Alert day 2026-11-07 · window 2026-11-01 → 2026-11-07 · baseline = previous 4 weeks
Madagascar 4
RED +131%
$/min last 7 days
0.0845
usual (4 weeks)
0.0366
company 0.0510
excess cost
$406
on 8,470 min
cost last 7 days
$716
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Congo, Dem. Rep. | RC | 38% | 97 → 618 | 0.3700 → 0.3700 | +$187 | Minutes +535% (97 -> 618) |
| 2 | Cote d'Ivoire | BZQ | 32% | 0 → 397 | 0.3150 → 0.3968 | +$157 | Minutes +104,013% (0 -> 397); Rate $0.3150 -> $0.3968 (+26%) |
| 3 | Senegal | CP | 9% | 0 → 222 | — → 0.2000 | +$44 | New route on CP: 222 min at $0.200 |
| 4 | Congo, Rep. | BZQ | 5% | 0 → 64 | — → 0.3800 | +$24 | New route on BZQ: 64 min at $0.380 |
| 5 | Mauritius | CP | 3% | 0 → 75 | — → 0.1922 | +$14 | New route on CP: 75 min at $0.192 |
| 6 | Gabon | RC | 2% | 12 → 39 | 0.4587 → 0.4595 | +$12 | Minutes +235% (12 -> 39) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Thomas Issa | 806 | 0.3395 | 0.0302 | +$244 |
| Damian Wayne | 812 | 0.1007 | 0.0260 | +$52 |
| Gabriel Roy (new) | 528 | 0.1012 | — | +$34 |
| Charlie Dubois | 726 | 0.0762 | 0.0448 | +$29 |
| James Lacombe | 1,135 | 0.0590 | 0.0517 | +$25 |
| Samuel Jacobson | 615 | 0.0671 | 0.0387 | +$19 |
| Julien Fernandez | 529 | 0.0653 | 0.0158 | +$15 |
| Iris Duval (new) | 429 | 0.0488 | — | +$5 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-07 +131%2026-11-06 +142%2026-11-05 +160%2026-11-04 +136%2026-11-03 +108%2026-11-02 +65%