Alert day 2026-11-05 · window 2026-10-30 → 2026-11-05 · baseline = previous 4 weeks
Madagascar 4
RED +160%
$/min last 7 days
0.0911
usual (4 weeks)
0.0350
company 0.0521
excess cost
$445
on 7,929 min
cost last 7 days
$722
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Congo, Dem. Rep. | RC | 47% | 60 → 748 | 0.3700 → 0.3700 | +$253 | Minutes +1,152% (60 -> 748) |
| 2 | Cote d'Ivoire | BZQ | 26% | 0 → 348 | 0.3150 → 0.4011 | +$140 | Minutes +91,218% (0 -> 348); Rate $0.3150 -> $0.4011 (+27%) |
| 3 | Senegal | CP | 8% | 0 → 210 | — → 0.2000 | +$42 | New route on CP: 210 min at $0.200 |
| 4 | Congo, Rep. | BZQ | 4% | 0 → 64 | — → 0.3800 | +$24 | New route on BZQ: 64 min at $0.380 |
| 5 | Mauritius | CP | 3% | 0 → 75 | — → 0.1922 | +$14 | New route on CP: 75 min at $0.192 |
| 6 | Haiti | BZQ | 3% | 5 → 94 | 0.1763 → 0.1571 | +$14 | Minutes +1,774% (5 -> 94); Rate $0.1763 -> $0.1571 (-11%) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Thomas Issa | 1,005 | 0.3263 | 0.0159 | +$293 |
| Damian Wayne | 755 | 0.0931 | 0.0279 | +$44 |
| Gabriel Roy (new) | 282 | 0.1420 | — | +$30 |
| James Lacombe | 1,059 | 0.0632 | 0.0513 | +$30 |
| Samuel Jacobson | 651 | 0.0781 | 0.0364 | +$28 |
| Charlie Dubois | 778 | 0.0562 | 0.0447 | +$16 |
| Julien Fernandez | 555 | 0.0619 | 0.0194 | +$15 |
| Axel Perrier | 489 | 0.0424 | 0.0354 | +$4 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-05 +160%2026-11-04 +136%2026-11-03 +108%2026-11-02 +65%