Alert day 2026-11-03 · window 2026-10-28 → 2026-11-03 · baseline = previous 4 weeks
Madagascar 4
AMBER +108%
$/min last 7 days
0.0713
usual (4 weeks)
0.0344
company 0.0517
excess cost
$253
on 6,846 min
cost last 7 days
$488
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Congo, Dem. Rep. | RC | 50% | 57 → 469 | 0.3700 → 0.3700 | +$153 | Minutes +729% (57 -> 469) |
| 2 | Cote d'Ivoire | BZQ | 14% | 0 → 115 | 0.3150 → 0.3632 | +$42 | Minutes +30,101% (0 -> 115); Rate $0.3150 -> $0.3632 (+15%) |
| 3 | Mauritius | CP | 5% | 0 → 75 | — → 0.1922 | +$14 | New route on CP: 75 min at $0.192 |
| 4 | Guadeloupe | BZQ | 4% | 2 → 60 | 0.2350 → 0.2350 | +$14 | Minutes +2,389% (2 -> 60) |
| 5 | Senegal | CP | 4% | 0 → 61 | — → 0.2000 | +$12 | New route on CP: 61 min at $0.200 |
| 6 | France | RC | 4% | 2,464 → 3,123 | 0.0180 → 0.0180 | +$12 | Minutes +27% (2,464 -> 3,123) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Thomas Issa | 761 | 0.2070 | 0.0163 | +$132 |
| Samuel Jacobson | 654 | 0.1090 | 0.0316 | +$49 |
| Damian Wayne | 676 | 0.0791 | 0.0184 | +$30 |
| James Lacombe | 882 | 0.0655 | 0.0522 | +$27 |
| Charlie Dubois | 864 | 0.0607 | 0.0440 | +$23 |
| Mario Lejeune | 857 | 0.0500 | 0.0597 | +$13 |
| Kevin Boucher | 12 | 0.0177 | 0.0870 | $0 |
| Iris Duval (new) | 62 | 0.0180 | — | $-1 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-03 +108%2026-11-02 +65%