Alert day 2026-11-02 · window 2026-10-27 → 2026-11-02 · baseline = previous 4 weeks
Madagascar 4
AMBER +65%
$/min last 7 days
0.0561
usual (4 weeks)
0.0339
company 0.0513
excess cost
$166
on 7,499 min
cost last 7 days
$421
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Congo, Dem. Rep. | RC | 42% | 57 → 300 | 0.3700 → 0.3700 | +$87 | Minutes +431% (57 -> 300) |
| 2 | Belgium | BZQ | 10% | 444 → 647 | 0.1450 → 0.1450 | +$20 | Minutes +46% (444 -> 647) |
| 3 | Guadeloupe | BZQ | 7% | 1 → 67 | 0.2351 → 0.2350 | +$16 | Minutes +9,043% (1 -> 67) |
| 4 | Mauritius | BZQ | 7% | 78 → 295 | 0.0745 → 0.0745 | +$15 | Minutes +278% (78 -> 295) |
| 5 | Haiti | BZQ | 7% | 0 → 89 | 0.2400 → 0.1670 | +$15 | Minutes +20,146% (0 -> 89); Rate $0.2400 -> $0.1670 (-30%) |
| 6 | Gabon | RC | 5% | 12 → 38 | 0.4588 → 0.4601 | +$11 | Minutes +220% (12 -> 38) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Thomas Issa | 719 | 0.1619 | 0.0160 | +$92 |
| James Lacombe | 1,184 | 0.0677 | 0.0526 | +$40 |
| Samuel Jacobson | 655 | 0.0905 | 0.0288 | +$37 |
| Mario Lejeune | 939 | 0.0441 | 0.0596 | +$10 |
| Damian Wayne | 583 | 0.0427 | 0.0179 | +$5 |
| Charlie Dubois | 1,052 | 0.0376 | 0.0554 | +$4 |
| Kevin Boucher | 12 | 0.0177 | 0.0870 | $0 |
| Melani Girard | 396 | 0.0334 | 0.0678 | $0 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-11-02 +65%