Alert day 2026-10-06 · window 2026-09-30 → 2026-10-06 · baseline = previous 4 weeks
Unassigned (no desk in CRM)
AMBER +48%
$/min last 7 days
0.0960
usual (4 weeks)
0.0648
company 0.0624
excess cost
$261
on 8,341 min
cost last 7 days
$801
Grey = baseline days, coloured = the 7-day window; dashed line = usual $/min.
Main reasons — routes (carrier × country), window vs baseline
| # | Country | Carrier | Share of excess | Min before → now | $/min before → now | Impact | What happened |
|---|---|---|---|---|---|---|---|
| 1 | Cote d'Ivoire | BZQ | 41% | 298 → 715 | 0.3506 → 0.3184 | +$137 | Minutes +140% (298 -> 715); Rate $0.3506 -> $0.3184 (-9%) |
| 2 | Senegal | DF | 32% | 263 → 477 | 0.4053 → 0.4168 | +$106 | Minutes +81% (263 -> 477) |
| 3 | Congo, Dem. Rep. | RC | 14% | 335 → 439 | 0.3626 → 0.3469 | +$47 | Minutes +31% (335 -> 439) |
| 4 | Bahamas, The | BZQ | 2% | 0 → 42 | 0.1953 → 0.1960 | +$8 | Minutes +132,180% (0 -> 42) |
| 5 | South Africa | BZQ | 2% | 10 → 53 | 0.1496 → 0.1500 | +$7 | Minutes +448% (10 -> 53) |
| 6 | Bahamas, The | RC | 2% | 22 → 41 | 0.0237 → 0.1666 | +$6 | Minutes +92% (22 -> 41); Rate $0.0237 -> $0.1666 (+602%) |
Baseline minutes are scaled to 7 days. Impact = the route's contribution to the desk's higher average (mix + rate). Routing alternatives: see Cost Analysis → Routing opportunities.
Agents behind it
| Agent | Minutes | $/min | usual | Excess |
|---|---|---|---|---|
| Michaella Alma | 1,244 | 0.3524 | 0.3596 | +$358 |
| Mila Moreau | 317 | 0.3510 | 0.3781 | +$91 |
| Dannie FERNANDEZ | 246 | 0.1966 | 0.0643 | +$32 |
| Charlie Wiliams | 328 | 0.1045 | 0.0673 | +$13 |
| LizR | 49 | 0.0680 | 0.0380 | +$0 |
| Alexander R | 0 | 0.0145 | 0.0209 | $0 |
| API User 1 | 22 | 0.0616 | 0.0900 | $0 |
| Marie Lucy | 1,412 | 0.0501 | 0.0673 | $-21 |
Excess = (agent's $/min − desk's usual $/min) × agent's minutes in the window.
History
2026-10-06 +48%