Data to 2026-05-01 · computed —
Cost alerts 2026-10-06:
Unassigned (no desk in CRM) +48%
March 2026
April 2026
May 2026
Runrate (calendar method)
Total
$0
0
0
$0
0
0
$0
0
0
$0
old formula would show $0
Runrate = month-to-date cost + month-to-date cost ÷ working units passed × working units left, from each desk's CAP business calendar (1 = day, 0.5 = half day); desks without a calendar use their default weekdays. Runrate card: cost · projected minutes · $/min to date.
Reconciliation with the trunk cards — May 2026
| Desks (CRM-mapped agents) | $0 | 0 min |
| + Unassigned agents | $0 | 0 min |
| of which inbound / queue legs (flat inbound rate) | $0 | 0 min |
| = Desks total | $0 | 0 min |
| Trunk cards (main dashboard) | $0 | 0 min |
| Difference | $0 | reconciled |
Unassigned agents — May 2026 not mapped to a desk in the CRM (field 425)
| Agent | Calls | Minutes | Cost |
|---|---|---|---|
| none | |||
To move an agent into a desk, set field 425 on the user in the CRM; the nightly rebuild picks it up.