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Business Units	Duration	Average Cost	Total Cost
IL - Retention - FR Step 1	7,502.74	0.03	248.71
France 2,126.90 0.02 37.88         Ireland 8.12 0.05 0.41         United Arab Emirates 90.88 0.12 11.18         United Kingdom 72.45 0.01 0.40         Belgium 146.43 0.07 10.57         Switzerland 18.57 0.10 1.76         United States 3,568.42 0.00 15.34         Spain 214.58 0.01 1.50         Australia 5.71 0.01 0.07         Haiti 177.67 0.16 28.56         Canada 78.73 0.00 0.14         Cote d'Ivoire 31.99 0.35 11.04         Dominican Republic 52.94 0.08 4.34         Reunion 23.48 0.25 5.87         Congo, Dem. Rep. 39.54 0.37 14.68         New Caledonia 10.56 0.20 2.11         Cyprus 94.31 0.08 7.07         Germany 143.41 0.01 1.43         French Guiana 12.64 0.22 2.78         Denmark 30.56 0.02 0.46         Cameroon 55.83 0.31 17.08         Rwanda 50.65 0.24 12.16         Romania 36.17 0.00 0.14         Portugal 44.47 0.09 4.00         Gabon 50.10 0.33 16.28         Austria 29.35 0.11 3.23         Algeria 19.23 0.05 0.98         Senegal 89.78 0.20 17.96         Martinique 1.14 0.17 0.19         Italy 30.09 0.02 0.54         Djibouti 1.73 0.26 0.44         Congo, Rep. 42.03 0.37 15.55         Brazil 86.98 0.01 0.57         South Africa 17.30 0.11 1.97
Customer Support	18,972.90	0.05	949.07
France 2,458.98 0.02 43.80         China 38.43 0.13 4.99         Australia 98.21 0.01 1.23         Spain 965.90 0.01 6.76         Cyprus 312.66 0.07 23.45         United Kingdom 797.40 0.01 4.40         Portugal 28.83 0.09 2.59         Italy 4,731.00 0.02 84.92         Ireland 12.88 0.05 0.64         South Africa 128.77 0.15 19.77         Gabon 121.06 0.32 39.19         New Caledonia 39.53 0.20 7.91         Switzerland 96.63 0.08 7.29         Panama 40.36 0.10 4.04         United States 4,649.03 0.00 19.90         Mauritius 516.85 0.07 38.51         Belgium 93.10 0.08 7.07         Senegal 32.56 0.20 6.51         Poland 197.29 0.12 24.64         Serbia 195.98 0.33 64.67         Argentina 92.92 0.12 10.78         Namibia 68.98 0.03 1.78         Rwanda 26.82 0.23 6.03         Colombia 210.50 0.00 0.63         Taiwan, China 28.59 0.09 2.59         Congo, Dem. Rep. 70.89 0.36 25.43         Nigeria 131.57 0.11 14.84         Reunion 75.47 0.25 18.87         Turks and Caicos Islands 6.11 0.20 1.22         Peru 52.88 0.00 0.11         Germany 216.35 0.01 2.16         Trinidad and Tobago 6.21 0.13 0.79         Haiti 52.38 0.19 10.15         Guatemala 96.99 0.12 11.31         Mexico 144.12 0.00 0.43         Uruguay 141.02 0.09 12.99         Ecuador 75.54 0.17 12.53         Cameroon 158.53 0.31 48.99         Slovak Republic 34.98 0.06 1.96         Cote d'Ivoire 138.04 0.33 46.22         Honduras 42.41 0.15 6.36         Albania 26.62 0.33 8.78         Romania 37.20 0.00 0.15         Sweden 27.96 0.11 3.08         Bahamas, The 102.14 0.20 20.02         Malta 57.16 0.52 29.81         Dominican Republic 61.72 0.07 4.30         Korea, Rep. 37.07 0.02 0.56         Morocco 45.41 0.50 22.61         Algeria 56.57 0.67 38.05         Netherlands 32.32 0.05 1.62         Ghana 66.14 0.18 11.90         Saudi Arabia 11.06 0.10 1.16         Turkey 22.53 0.17 3.72         Madagascar 16.57 0.62 10.23         Chad 6.02 0.45 2.71         French Guiana 21.35 0.22 4.70         United Arab Emirates 125.48 0.12 15.43         Iceland 14.56 0.01 0.13         Guinea 14.16 0.35 4.89         Cayman Islands 63.11 0.17 10.73         Canada 28.38 0.00 0.05         Cuba 21.15 0.59 12.48         Bahrain 35.39 0.10 3.68         Niger 4.29 0.30 1.29         Norway 40.97 0.01 0.20         Jamaica 7.56 0.19 1.44         Dominica 0.34 0.21 0.07         Zimbabwe 16.67 0.31 5.17         Bolivia 33.25 0.14 4.74         Martinique 32.03 0.17 5.38         French Polynesia 1.53 0.22 0.34         Nicaragua 17.44 0.20 3.49         Burkina Faso 5.67 0.35 1.99         Nepal 13.13 0.16 2.12         India 72.45 0.01 1.06         El Salvador 12.11 0.11 1.33         Curacao 34.25 0.14 4.90         Czech Republic 37.38 0.06 2.39         Antigua and Barbuda 22.22 0.27 5.95         Greece 4.51 0.06 0.27         Sri Lanka 82.75 0.13 10.81         Tunisia 12.54 0.65 8.15         Gambia, The 5.47 0.37 2.00         Kenya 88.49 0.15 12.83         Comoros 2.29 0.57 1.31         St. Kitts and Nevis 15.03 0.21 3.13         Pakistan 2.18 0.03 0.07         Uzbekistan 6.38 0.08 0.51         Macao SAR, China 16.55 0.10 1.61         Macedonia, FYR 0.78 0.35 0.27         Montenegro 8.63 0.35 3.02         Afghanistan 1.10 0.11 0.12         Mauritania 0.13 0.43 0.06         St. Vincent and the Grenadines 0.06 0.21 0.01         Guadeloupe 2.20 0.10 0.22         Congo, Rep. 5.19 0.47 2.44         Austria 10.51 0.11 1.16
Recruitment	3,111.26	0.05	166.88
France 520.16 0.02 9.26         Gambia, The 7.42 0.37 2.71         Italy 475.78 0.02 8.56         United States 852.01 0.00 3.63         Slovak Republic 17.52 0.06 0.98         Korea, Rep. 3.60 0.02 0.05         South Africa 26.08 0.18 4.56         United Arab Emirates 65.68 0.12 8.08         United Kingdom 234.49 0.01 1.37         Bahamas, The 28.48 0.20 5.58         Luxembourg 4.36 0.17 0.74         Romania 4.60 0.00 0.02         Mauritius 74.85 0.07 5.58         Portugal 8.04 0.09 0.72         Iceland 13.26 0.01 0.12         Germany 41.58 0.01 0.42         Burkina Faso 21.50 0.34 7.31         Australia 23.88 0.01 0.30         Switzerland 9.96 0.09 0.92         Poland 72.32 0.14 9.79         Haiti 5.91 0.24 1.40         St. Kitts and Nevis 9.02 0.21 1.88         Dominican Republic 29.55 0.08 2.42         Spain 71.20 0.01 0.50         Mexico 19.10 0.00 0.06         Argentina 14.47 0.12 1.68         Rwanda 5.05 0.23 1.14         Curacao 1.95 0.14 0.28         Cayman Islands 13.49 0.17 2.29         Turkey 10.85 0.02 0.25         Reunion 46.08 0.25 11.52         Tunisia 37.20 0.65 24.18         Belgium 13.04 0.09 1.11         Taiwan, China 2.46 0.08 0.19         Cameroon 1.88 0.31 0.58         New Caledonia 5.68 0.20 1.14         Senegal 7.14 0.20 1.43         Nepal 19.04 0.16 3.03         Martinique 33.52 0.17 5.63         Gabon 38.46 0.32 12.42         Honduras 5.32 0.15 0.80         Ireland 5.75 0.05 0.29         Uruguay 15.69 0.13 1.96         Serbia 10.53 0.33 3.47         Colombia 21.69 0.00 0.07         Netherlands 23.05 0.05 1.15         Ghana 14.07 0.18 2.53         Cote d'Ivoire 7.04 0.32 2.24         Cyprus 31.26 0.08 2.34         Norway 5.50 0.01 0.03         Nicaragua 5.19 0.20 1.04         Canada 42.31 0.00 0.08         Guatemala 7.55 0.15 1.10         Congo, Dem. Rep. 8.20 0.38 3.08         Antigua and Barbuda 0.50 0.27 0.13         Zimbabwe 3.29 0.44 1.43         Ecuador 7.80 0.17 1.29         Peru 5.84 0.00 0.01
MAD FTD - Team Daniella	29,335.61	0.04	1,102.21
France 17,641.06 0.02 314.20         Spain 1,754.55 0.01 12.29         United Arab Emirates 1,514.47 0.12 186.28         Romania 199.29 0.00 0.80         Mauritius 2,841.20 0.07 211.67         United States 289.95 0.00 1.25         Italy 758.89 0.02 13.66         Belgium 1,458.89 0.06 85.90         United Kingdom 146.81 0.01 0.85         Brazil 478.40 0.01 3.11         Martinique 8.87 0.17 1.49         Portugal 285.96 0.09 25.74         Switzerland 66.89 0.09 5.90         New Caledonia 120.00 0.20 24.00         Cyprus 342.09 0.08 25.66         Germany 207.74 0.01 2.08         Reunion 110.11 0.40 44.58         French Guiana 3.98 0.22 0.88         Sweden 48.48 0.11 5.33         Morocco 29.11 0.27 7.88         Turks and Caicos Islands 14.66 0.20 2.93         Canada 13.10 0.00 0.02         Austria 82.28 0.11 9.05         Cameroon 8.85 0.31 2.73         South Africa 136.72 0.16 21.67         Saudi Arabia 37.50 0.10 3.93         Rwanda 83.44 0.24 20.01         Senegal 70.82 0.20 14.16         Guadeloupe 28.16 0.04 1.08         Egypt, Arab Rep. 0.11 0.09 0.01         Ireland 5.71 0.05 0.29         Haiti 88.99 0.12 10.86         Serbia 20.48 0.33 6.76         Mexico 159.05 0.00 0.48         Peru 64.20 0.00 0.13         Zambia 7.16 0.36 2.58         Denmark 1.43 0.02 0.02         Malta 0.24 0.55 0.13         Greece 5.84 0.06 0.35         Chile 72.64 0.01 0.44         Colombia 16.61 0.00 0.05         Qatar 5.87 0.14 0.81         Bangladesh 0.88 0.01 0.01         Netherlands 0.69 0.05 0.03         Argentina 19.29 0.12 2.24         China 0.86 0.13 0.11         Cote d'Ivoire 80.58 0.35 27.80         Norway 2.73 0.01 0.01
Madagascar Main	218.23	0.05	11.60
France 126.51 0.02 2.25         Spain 11.25 0.01 0.08         Congo, Dem. Rep. 7.98 0.38 2.99         Belgium 32.24 0.06 1.89         Rwanda 3.26 0.24 0.78         United States 23.94 0.00 0.10         French Guiana 0.84 0.22 0.19         Cameroon 9.29 0.31 2.88         New Caledonia 2.14 0.20 0.43         United Kingdom 0.78 0.01 0.00
MAD 4 FTD - Team Kevin	6,210.02	0.04	237.95
France 2,985.92 0.02 53.18         Switzerland 19.75 0.09 1.82         Italy 255.89 0.02 4.61         Spain 532.03 0.01 3.72         Sweden 1.60 0.11 0.18         Belgium 221.78 0.05 11.21         Mauritius 657.16 0.07 48.96         United Arab Emirates 228.50 0.12 28.18         Portugal 179.45 0.09 16.15         Rwanda 4.99 0.24 1.20         Reunion 82.32 0.25 20.58         South Africa 1.32 0.17 0.23         Netherlands 0.07 0.05 0.00         Poland 109.25 0.12 12.81         China 20.05 0.13 2.60         New Caledonia 64.76 0.20 12.95         Romania 7.85 0.00 0.03         Brazil 347.11 0.01 2.26         Albania 1.25 0.33 0.41         Argentina 4.70 0.12 0.55         Ireland 4.49 0.05 0.23         United Kingdom 9.23 0.01 0.05         Malta 7.24 0.55 3.96         French Guiana 4.46 0.22 0.98         Chile 2.48 0.01 0.01         Germany 0.48 0.01 0.00         Cyprus 22.38 0.08 1.68         Mexico 336.65 0.00 1.01         Korea, Rep. 44.86 0.02 0.67         Guadeloupe 29.36 0.11 3.10         Dominica 22.63 0.21 4.64
MAD FTD - Team Chris	30,695.47	0.03	1,011.57
France 21,001.45 0.02 374.04         Mauritius 447.10 0.07 33.31         Italy 1,791.61 0.02 32.23         United Kingdom 253.45 0.01 1.54         Portugal 419.95 0.09 37.80         Belgium 1,223.76 0.09 109.23         Spain 2,112.78 0.01 14.81         Reunion 373.91 0.31 116.76         Brazil 477.37 0.01 3.10         United Arab Emirates 703.98 0.12 86.59         Germany 126.64 0.01 1.27         Switzerland 10.37 0.09 0.90         Cyprus 217.87 0.08 16.34         United States 109.56 0.00 0.47         Bahamas, The 50.44 0.20 9.89         Rwanda 38.78 0.24 9.31         New Caledonia 142.56 0.20 28.51         Romania 232.81 0.00 0.93         South Africa 31.29 0.13 4.15         Sweden 0.09 0.11 0.01         Senegal 123.56 0.21 25.62         Martinique 61.81 0.17 10.38         Guadeloupe 42.80 0.11 4.70         Argentina 0.58 0.12 0.07         Canada 8.48 0.00 0.02         Mexico 237.38 0.00 0.71         Morocco 15.49 0.59 9.21         Namibia 0.32 0.03 0.01         Serbia 32.78 0.33 10.82         Gabon 41.91 0.33 13.62         Cote d'Ivoire 5.40 0.30 1.59         Cameroon 34.51 0.31 10.56         Luxembourg 0.74 0.17 0.13         French Polynesia 0.12 0.25 0.03         China 6.89 0.13 0.89         Turks and Caicos Islands 45.87 0.20 9.17         Czech Republic 9.37 0.06 0.60         Hungary 8.10 0.05 0.41         Russian Federation 0.63 0.17 0.11         French Guiana 9.93 0.22 2.19         Albania 1.14 0.33 0.37         Togo 42.45 0.25 10.82         Haiti 101.38 0.12 12.37         Ireland 0.83 0.05 0.04         Greece 72.84 0.06 4.37         Malta 2.66 0.55 1.46         Chile 20.73 0.01 0.12         Colombia 0.91 0.00 0.00         Poland 0.11 0.15 0.02