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Business Units	Duration	Average Cost	Total Cost
MAD FTD - Team Chris	30,356.72	0.08	2,510.76
United States 2,209.00 0.01 33.11         Belgium 3,946.32 0.14 572.07         France 12,666.65 0.02 230.73         United Arab Emirates 4,637.67 0.12 570.43         South Africa 45.83 0.18 8.02         Reunion 827.17 0.56 459.30         Gabon 399.53 0.40 159.55         Cameroon 371.63 0.31 115.35         Canada 119.26 0.00 0.21         Dominican Republic 10.44 0.08 0.86         Brazil 79.14 0.01 0.51         Germany 1,214.58 0.01 11.99         Cyprus 30.90 0.08 2.32         Switzerland 36.25 0.10 3.45         Rwanda 9.92 0.23 2.31         United Kingdom 134.36 0.01 1.14         Portugal 78.38 0.09 7.05         Guadeloupe 40.71 0.22 8.96         Italy 756.43 0.02 13.24         Mauritius 517.43 0.07 38.55         Spain 1,379.18 0.01 12.41         French Guiana 12.04 0.22 2.65         Luxembourg 13.17 0.17 2.25         Morocco 48.95 0.49 23.98         Cote d'Ivoire 74.49 0.32 23.89         Haiti 38.91 0.24 9.24         New Caledonia 23.44 0.21 4.92         Martinique 0.16 0.17 0.03         Congo, Dem. Rep. 187.32 0.45 84.30         Georgia 29.61 0.23 6.90         Poland 3.38 0.15 0.49         Romania 11.63 0.01 0.12         Turks and Caicos Islands 10.02 0.20 2.00         Saudi Arabia 8.81 0.11 0.99         Hungary 5.66 0.05 0.28         Niger 6.05 0.30 1.81         Venezuela, RB 15.03 0.08 1.17         Senegal 85.39 0.21 18.09         Nigeria 2.56 0.09 0.23         Mali 144.91 0.35 50.72         Sweden 47.04 0.11 5.17         Mexico 0.30 0.00 0.00         Korea, Rep. 1.33 0.02 0.02         Guinea 18.94 0.35 6.53         Chile 0.89 0.01 0.01         Togo 49.95 0.23 11.24         Comoros 0.07 0.60 0.04         Somalia 0.78 0.41 0.32         Burkina Faso 5.11 0.35 1.79
IL - Retention - FR Step 1	1,544.63	0.05	79.60
France 643.08 0.02 11.67         United States 552.53 0.02 8.29         Gabon 13.39 0.32 4.28         Haiti 15.11 0.12 1.85         Cameroon 68.46 0.31 20.95         Spain 55.40 0.01 0.50         Luxembourg 11.35 0.17 1.93         Belgium 123.66 0.15 17.93         Canada 29.91 0.00 0.05         Congo, Dem. Rep. 11.34 0.45 5.10         Cote d'Ivoire 20.41 0.35 7.04
Customer Support	19,168.29	0.05	912.81
United Kingdom 591.92 0.01 4.97         Germany 340.87 0.01 3.37         Italy 3,801.13 0.02 66.00         South Africa 637.77 0.17 111.45         Angola 44.92 0.32 14.44         France 1,050.64 0.02 19.06         United States 8,042.82 0.01 120.21         Spain 576.12 0.01 5.19         Uruguay 117.98 0.10 11.92         Colombia 237.41 0.00 0.71         Ecuador 150.00 0.18 26.94         Mexico 128.08 0.00 0.44         New Caledonia 16.19 0.21 3.40         Mauritius 511.44 0.07 38.10         Belgium 172.82 0.15 25.06         Gabon 29.97 0.41 12.19         Haiti 37.88 0.16 6.10         Canada 185.75 0.00 0.33         Honduras 58.63 0.14 8.03         Namibia 94.70 0.03 2.37         Guatemala 76.70 0.13 10.21         Congo, Dem. Rep. 77.48 0.45 34.87         Dominican Republic 23.29 0.08 1.91         Poland 392.40 0.15 56.90         Cayman Islands 60.33 0.17 10.26         Ghana 75.62 0.23 17.25         United Arab Emirates 120.02 0.13 15.09         Senegal 35.85 0.21 7.53         El Salvador 5.64 0.11 0.64         Cyprus 77.20 0.08 5.79         Reunion 38.68 0.56 21.62         Switzerland 59.62 0.09 5.15         Cameroon 41.88 0.31 12.91         Albania 11.94 0.33 3.94         Bahamas, The 82.53 0.22 18.08         Peru 28.88 0.00 0.06         Guinea 11.62 0.35 4.09         Malta 49.44 0.52 25.47         Romania 99.51 0.01 1.00         Latvia 0.41 0.17 0.07         Jamaica 16.62 0.19 3.17         Turks and Caicos Islands 2.77 0.20 0.55         Portugal 65.37 0.09 5.88         Australia 27.87 0.04 1.25         Curacao 5.29 0.14 0.76         Morocco 17.79 0.48 8.52         Costa Rica 60.36 0.05 2.93         Antigua and Barbuda 113.15 0.27 30.32         Cote d'Ivoire 40.65 0.35 14.36         India 75.79 0.02 1.44         Korea, Rep. 22.53 0.02 0.34         Sint Maarten (Dutch part) 5.11 0.10 0.49         Ireland 38.45 0.40 15.44         Kenya 106.25 0.15 15.41         Guadeloupe 8.49 0.22 1.87         Bangladesh 58.42 0.01 0.60         Argentina 14.05 0.12 1.63         French Guiana 27.52 0.22 6.05         Burkina Faso 5.34 0.34 1.81         Cuba 17.17 0.59 10.13         Serbia 78.20 0.33 25.81         Algeria 4.17 0.74 3.08         Venezuela, RB 5.05 0.08 0.39         Rwanda 2.14 0.30 0.65         Panama 8.86 0.11 0.96         Iceland 21.35 0.01 0.19         Madagascar 4.32 0.62 2.67         Nicaragua 0.14 0.22 0.03         Saudi Arabia 1.01 0.10 0.10         Nigeria 36.28 0.10 3.75         Norway 22.51 0.01 0.11         Taiwan, China 6.39 0.08 0.51         Israel 0.75 0.25 0.19         Tunisia 20.07 0.65 13.05         Azerbaijan 8.48 0.24 2.06         Turkey 18.53 0.17 3.10         Denmark 4.99 0.02 0.08
IL - Retention - FR Team Regis	2,485.94	0.05	127.79
United States 881.83 0.02 13.23         France 714.75 0.02 13.10         Mauritius 45.52 0.07 3.39         United Kingdom 45.00 0.01 0.38         Belgium 270.70 0.15 39.25         United Arab Emirates 265.48 0.12 32.65         Haiti 33.24 0.21 6.93         Reunion 3.74 0.56 2.09         Central African Republic 4.31 0.43 1.85         Gabon 2.93 0.42 1.24         Spain 82.28 0.01 0.74         Congo, Dem. Rep. 13.14 0.45 5.91         Germany 0.21 0.01 0.00         Brazil 57.14 0.01 0.37         Italy 4.99 0.01 0.07         Portugal 0.06 0.09 0.01         Mexico 40.99 0.00 0.12         New Caledonia 0.31 0.21 0.07         Benin 19.33 0.33 6.38
Recruitment	5,448.89	0.05	290.53
Romania 41.11 0.01 0.41         United States 2,474.68 0.01 36.24         United Kingdom 246.61 0.01 2.04         Spain 154.36 0.01 1.39         France 370.21 0.02 6.69         Italy 424.91 0.02 7.54         Poland 192.88 0.15 27.97         Norway 4.77 0.01 0.02         Antigua and Barbuda 0.06 0.27 0.02         Costa Rica 23.80 0.06 1.41         Belgium 44.11 0.15 6.40         Cameroon 16.71 0.31 5.17         Switzerland 35.72 0.10 3.39         Haiti 59.03 0.19 10.98         Guinea 8.95 0.35 3.09         Canada 251.50 0.00 0.45         South Africa 100.54 0.17 17.29         Jamaica 22.85 0.19 4.37         New Caledonia 6.74 0.21 1.41         Colombia 78.12 0.00 0.23         Mauritius 105.90 0.07 7.89         Congo, Dem. Rep. 29.89 0.45 13.45         Bahamas, The 28.04 0.22 6.13         Gabon 17.96 0.41 7.38         Dominican Republic 7.04 0.08 0.58         Uruguay 11.60 0.09 1.09         India 40.81 0.01 0.60         El Salvador 1.83 0.11 0.20         Ecuador 50.11 0.23 11.38         Nigeria 2.29 0.10 0.24         United Arab Emirates 69.53 0.12 8.55         Mexico 44.22 0.00 0.13         Namibia 28.28 0.03 0.71         Ireland 28.43 0.40 11.24         Ghana 18.65 0.21 3.90         Morocco 3.99 0.49 1.96         Malta 53.51 0.53 28.31         Panama 3.26 0.10 0.33         Honduras 6.98 0.13 0.93         Germany 108.67 0.01 1.09         French Guiana 12.61 0.22 2.77         Cote d'Ivoire 42.12 0.37 15.55         Bangladesh 26.81 0.01 0.27         Guatemala 20.97 0.15 3.21         Martinique 5.10 0.17 0.86         Cyprus 14.63 0.08 1.10         Azerbaijan 5.91 0.24 1.44         Cayman Islands 6.86 0.17 1.17         Korea, Rep. 5.08 0.02 0.08         Australia 12.49 0.05 0.57         Sint Maarten (Dutch part) 9.49 0.10 0.91         Serbia 4.44 0.33 1.46         Peru 2.75 0.00 0.01         Cuba 21.63 0.59 12.76         Iceland 12.75 0.01 0.11         Saudi Arabia 1.59 0.10 0.16         Nicaragua 9.02 0.20 1.81         Angola 3.89 0.33 1.28         Turks and Caicos Islands 12.09 0.20 2.42
MAD FTD - Team Daniella	233.38	0.13	30.26
United Arab Emirates 227.02 0.12 27.92         Belgium 0.40 0.15 0.06         France 1.09 0.02 0.02         United States 1.06 0.02 0.02         Portugal 0.07 0.09 0.01         Morocco 3.72 0.60 2.23
Job Search	237.12	0.03	7.08
Canada 165.73 0.00 0.30         United States 37.66 0.01 0.46         South Africa 27.08 0.18 4.74         Italy 0.16 0.02 0.00         Ghana 6.31 0.25 1.58         United Kingdom 0.17 0.01 0.00