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Business Units	Duration	Average Cost	Total Cost
BG - FTD - Team Daniel	26,422.97	0.03	761.79
United States 16,224.60 0.00 72.27         Poland 1,574.01 0.15 228.23         Spain 3,689.94 0.01 25.83         Mexico 477.54 0.00 1.43         Italy 34.12 0.02 0.61         Dominican Republic 796.92 0.08 61.37         Brazil 57.83 0.01 0.38         Sweden 0.52 0.11 0.06         Malta 0.79 0.49 0.39         Colombia 253.24 0.00 0.76         Australia 49.82 0.04 1.96         Guatemala 1,565.26 0.12 193.65         Uruguay 132.78 0.12 15.83         Germany 100.88 0.01 1.01         Argentina 38.92 0.09 3.39         Mali 31.99 0.35 11.20         Chile 181.77 0.01 1.09         Honduras 111.22 0.14 15.93         Ecuador 196.39 0.19 37.56         Costa Rica 282.97 0.05 15.20         Panama 6.75 0.10 0.68         United Kingdom 21.05 0.01 0.12         Portugal 155.39 0.09 13.99         El Salvador 22.55 0.09 2.08         Turks and Caicos Islands 2.34 0.20 0.47         United Arab Emirates 2.74 0.12 0.34         Paraguay 1.63 0.04 0.07         Belgium 0.02 0.09 0.00         Nicaragua 145.42 0.24 35.59         Romania 52.57 0.00 0.21         Switzerland 0.23 0.05 0.01         Russian Federation 27.42 0.17 4.66         Canada 54.95 0.00 0.10         Bulgaria 0.50 0.30 0.15         Japan 13.24 0.03 0.42         Bahamas, The 59.39 0.20 11.64         Venezuela, RB 54.41 0.06 3.04         Sri Lanka 0.21 0.12 0.03         Bolivia 0.51 0.14 0.07         France 0.14 0.02 0.00
BG - FTD - Team Andrew	11,441.33	0.09	974.57
Germany 1,906.97 0.01 19.07         South Africa 1,442.82 0.17 240.61         United Kingdom 2,443.58 0.01 14.50         Australia 41.76 0.04 1.66         Mauritius 320.67 0.07 23.89         Namibia 92.06 0.03 2.34         Italy 731.56 0.02 13.09         Serbia 286.49 0.33 94.54         Qatar 176.45 0.14 24.35         Singapore 25.54 0.01 0.22         Romania 270.33 0.00 1.08         Malta 265.22 0.50 131.59         Bulgaria 0.48 0.28 0.13         Spain 191.53 0.01 1.34         France 247.83 0.02 4.41         United States 272.91 0.00 1.17         Bahamas, The 422.75 0.20 82.86         Antigua and Barbuda 265.18 0.27 71.02         Nigeria 10.67 0.10 1.02         Curacao 13.17 0.14 1.88         Turks and Caicos Islands 57.88 0.20 11.58         Portugal 357.85 0.09 32.21         Korea, Rep. 106.90 0.02 1.60         Dominica 107.41 0.21 22.02         Japan 0.41 0.03 0.01         Cyprus 255.66 0.08 19.17         Saudi Arabia 3.44 0.10 0.35         Canada 16.14 0.00 0.03         British Virgin Islands 3.29 0.21 0.67         Cayman Islands 129.58 0.17 22.03         Costa Rica 0.71 0.07 0.05         Venezuela, RB 36.00 0.07 2.42         Ireland 66.23 0.05 3.34         Belgium 109.51 0.07 8.06         Rwanda 23.86 0.24 5.73         Poland 81.47 0.15 11.81         Netherlands 49.76 0.05 2.49         Nepal 20.18 0.16 3.24         Switzerland 57.04 0.05 2.81         Czech Republic 1.18 0.06 0.08         Guadeloupe 0.34 0.11 0.04         St. Vincent and the Grenadines 44.04 0.21 9.16         Panama 1.19 0.10 0.12         St. Kitts and Nevis 50.62 0.21 10.53         Montenegro 14.31 0.32 4.58         Albania 38.97 0.33 12.86         Pakistan 5.52 0.04 0.20         Reunion 3.10 0.25 0.78         Slovak Republic 3.12 0.06 0.17         Martinique 0.56 0.17 0.09         Croatia 62.10 0.32 19.87         Dominican Republic 79.31 0.08 6.50         Guatemala 7.59 0.12 0.93         Austria 29.41 0.11 3.23         Mexico 2.41 0.00 0.01         Ecuador 0.08 0.18 0.01         St. Lucia 3.05 0.21 0.64         Bermuda 0.84 0.02 0.02         United Arab Emirates 113.39 0.12 13.95         Sweden 4.74 0.11 0.52         Taiwan, China 1.43 0.09 0.13         Greece 29.13 0.06 1.75         Slovenia 0.83 0.39 0.32         Moldova 0.48 0.22 0.10         Uzbekistan 4.21 0.08 0.34         Angola 4.87 0.33 1.61         Azerbaijan 23.25 0.24 5.65
BG - FTD - Team Elisa	16,232.90	0.02	303.50
Italy 15,776.62 0.02 281.41         France 63.89 0.02 1.14         Switzerland 8.80 0.10 0.84         Germany 47.09 0.01 0.47         Belgium 13.35 0.04 0.53         Venezuela, RB 25.33 0.07 1.71         Argentina 21.86 0.12 2.54         United States 16.17 0.00 0.03         Romania 84.52 0.00 0.34         Albania 4.14 0.33 1.36         Portugal 0.39 0.09 0.04         Bulgaria 0.54 0.30 0.16         Saudi Arabia 1.52 0.11 0.16         Spain 21.13 0.01 0.15         Netherlands 0.06 0.05 0.00         Mauritius 0.43 0.07 0.03         Morocco 5.22 0.49 2.56         Sweden 2.71 0.11 0.30         United Kingdom 77.38 0.01 0.43         Uzbekistan 14.84 0.08 1.19         Turks and Caicos Islands 0.64 0.20 0.13         Canada 31.78 0.00 0.06         Malta 14.49 0.55 7.93
BG - Retention - [IT]	4,932.89	0.02	108.40
Italy 4,686.29 0.02 84.31         Mauritius 40.47 0.07 3.01         France 36.01 0.02 0.64         Gambia, The 2.17 0.37 0.79         India 4.65 0.01 0.06         United States 11.19 0.00 0.05         Germany 18.59 0.01 0.19         Ghana 3.33 0.18 0.60         Portugal 54.97 0.09 4.95         Belgium 0.14 0.04 0.01         Albania 17.93 0.33 5.92         Kenya 1.81 0.15 0.26         Egypt, Arab Rep. 7.98 0.11 0.88         Senegal 20.70 0.20 4.14         Mali 1.82 0.35 0.64         Congo, Dem. Rep. 2.52 0.38 0.94         Tajikistan 3.04 0.17 0.52         Togo 1.91 0.23 0.43         United Kingdom 2.02 0.01 0.01         Romania 1.35 0.00 0.01         Canada 9.08 0.00 0.02         Spain 4.93 0.01 0.03
BG - FTD - Team Antonello	11,041.57	0.02	230.23
Italy 10,790.36 0.02 194.13         France 23.70 0.02 0.42         Romania 51.81 0.00 0.21         Ireland 23.93 0.05 1.21         Bulgaria 6.31 0.30 1.89         Mauritius 2.19 0.07 0.16         Uruguay 0.49 0.12 0.06         Albania 53.21 0.33 17.56         Germany 10.71 0.01 0.11         Switzerland 16.94 0.05 0.83         Macedonia, FYR 13.43 0.35 4.70         Morocco 2.28 0.49 1.12         United States 8.34 0.00 0.04         Canada 0.13 0.00 0.00         Spain 0.35 0.01 0.00         Brazil 0.02 0.01 0.00         Dominican Republic 0.72 0.08 0.06         Sweden 15.39 0.11 1.69         Togo 21.25 0.29 6.06
BG - FTD - Team Lucas	16,118.98	0.08	1,280.55
Mauritius 818.94 0.07 61.01         South Africa 2,542.27 0.17 428.18         Germany 2,741.42 0.01 27.41         Serbia 763.64 0.33 250.53         Italy 588.47 0.02 10.31         United Kingdom 3,392.55 0.01 19.85         Taiwan, China 4.93 0.09 0.45         Sweden 0.78 0.11 0.09         Romania 1,155.83 0.00 4.62         Israel 0.86 0.03 0.03         Australia 32.80 0.05 1.48         Spain 378.23 0.01 2.65         Namibia 1.77 0.03 0.04         Guatemala 4.35 0.12 0.52         France 245.47 0.02 4.37         Cyprus 210.79 0.08 15.81         Poland 66.05 0.15 9.58         Norway 0.61 0.01 0.00         Malta 291.83 0.54 158.97         Morocco 0.03 0.49 0.02         United States 900.41 0.00 3.86         Ireland 16.05 0.05 0.81         Ghana 19.95 0.17 3.35         Antigua and Barbuda 151.33 0.27 40.22         Cayman Islands 259.93 0.17 44.19         Bahamas, The 325.34 0.20 63.77         Turks and Caicos Islands 34.80 0.20 6.96         Denmark 0.08 0.02 0.00         Slovak Republic 2.67 0.06 0.15         Portugal 497.64 0.09 44.79         Dominica 60.55 0.21 12.41         St. Vincent and the Grenadines 27.69 0.21 5.76         New Zealand 1.98 0.03 0.06         Switzerland 1.61 0.04 0.07         Belgium 152.57 0.05 7.72         Singapore 6.43 0.01 0.05         Greece 43.29 0.06 2.60         Albania 0.98 0.33 0.32         Canada 13.72 0.00 0.02         Netherlands 88.58 0.05 4.43         St. Kitts and Nevis 5.23 0.21 1.09         British Virgin Islands 4.29 0.21 0.88         Bosnia and Herzegovina 4.20 0.33 1.39         Ecuador 0.47 0.19 0.09         Costa Rica 7.50 0.07 0.49         Nigeria 29.85 0.12 3.46         United Arab Emirates 15.46 0.12 1.90         Austria 8.06 0.11 0.89         Croatia 54.74 0.32 17.52         Uzbekistan 6.91 0.08 0.56         Brazil 0.90 0.01 0.01         Malaysia 0.98 0.01 0.01         Qatar 5.65 0.14 0.78         Saudi Arabia 47.04 0.11 4.99         Botswana 1.17 0.20 0.23         Korea, Rep. 36.38 0.02 0.55         Bahrain 0.17 0.10 0.02         Oman 2.60 0.13 0.34         Panama 1.80 0.10 0.18         Fiji 0.24 0.22 0.05         St. Lucia 30.71 0.21 6.39         Sint Maarten (Dutch part) 2.03 0.10 0.20         Mexico 0.66 0.00 0.00         Dominican Republic 1.17 0.03 0.03         Finland 3.51 0.30 1.05         Trinidad and Tobago 0.08 0.12 0.01
CIS EN BG - Boris Consultation team	9,547.12	0.11	1,052.40
South Africa 2,761.02 0.17 461.39         Belgium 111.27 0.08 8.73         Serbia 309.38 0.33 101.15         Korea, Rep. 95.58 0.02 1.43         Germany 1,202.47 0.01 12.02         United States 235.77 0.00 0.98         United Kingdom 706.66 0.01 4.10         Bulgaria 0.99 0.29 0.29         Kenya 128.20 0.15 18.59         Namibia 88.10 0.04 3.93         Spain 174.00 0.01 1.22         Mauritius 442.20 0.07 32.94         Taiwan, China 15.25 0.09 1.40         Switzerland 3.32 0.09 0.31         Bahamas, The 386.81 0.20 75.81         Romania 456.31 0.00 1.83         Italy 346.65 0.02 6.11         Rwanda 0.20 0.23 0.04         Ireland 26.17 0.05 1.29         Cyprus 202.10 0.08 15.16         Sweden 18.80 0.11 2.07         Botswana 7.40 0.22 1.61         Poland 21.31 0.15 3.09         Antigua and Barbuda 121.09 0.27 32.45         Netherlands 27.50 0.05 1.38         France 451.20 0.02 8.04         United Arab Emirates 149.97 0.12 18.45         St. Vincent and the Grenadines 45.47 0.21 9.46         Cayman Islands 93.85 0.17 15.96         Argentina 1.24 0.07 0.09         Malta 229.10 0.52 118.17         Portugal 252.66 0.09 22.74         Trinidad and Tobago 5.29 0.12 0.66         Austria 0.19 0.11 0.02         Turks and Caicos Islands 84.81 0.20 16.96         Albania 1.08 0.33 0.35         Malaysia 2.35 0.01 0.02         China 5.64 0.13 0.73         Czech Republic 9.48 0.06 0.61         Ghana 118.22 0.18 21.13         Guyana 5.59 0.17 0.92         Dominica 14.65 0.21 3.00         Bosnia and Herzegovina 12.84 0.33 4.24         Brazil 0.62 0.01 0.00         Georgia 6.14 0.23 1.41         Croatia 21.38 0.32 6.84         Guatemala 6.73 0.14 0.94         Qatar 50.65 0.14 6.99         Bahrain 7.12 0.10 0.74         Bermuda 0.32 0.02 0.01         Australia 2.62 0.04 0.10         Ecuador 1.57 0.18 0.28         Venezuela, RB 13.31 0.05 0.62         Mexico 31.35 0.00 0.09         Turkmenistan 3.23 0.16 0.52         Kuwait 1.55 0.03 0.05         Greece 16.54 0.06 0.99         Japan 1.21 0.03 0.04         Uzbekistan 2.01 0.08 0.16         British Virgin Islands 8.59 0.21 1.76
BG - Retention - [EN]	7,381.30	0.08	587.63
Ghana 55.87 0.19 10.71         United Kingdom 1,368.15 0.01 7.52         Namibia 259.50 0.03 6.94         South Africa 1,064.23 0.17 175.90         Romania 293.04 0.00 1.17         Germany 1,049.12 0.01 10.49         France 46.37 0.02 0.83         Belgium 14.39 0.08 1.12         Italy 350.88 0.02 6.32         Cayman Islands 210.83 0.17 35.84         Cyprus 113.84 0.08 8.54         Malta 90.81 0.54 48.98         Serbia 192.51 0.33 63.53         Trinidad and Tobago 15.80 0.12 1.96         United Arab Emirates 4.14 0.12 0.51         United States 731.28 0.00 3.11         Spain 216.31 0.01 1.51         St. Vincent and the Grenadines 19.99 0.21 4.16         Mauritius 228.38 0.07 17.01         Antigua and Barbuda 286.80 0.27 76.82         Norway 12.13 0.01 0.06         Bahamas, The 282.12 0.20 55.30         Nigeria 25.93 0.11 2.77         Korea, Rep. 38.24 0.02 0.57         Kenya 6.29 0.15 0.91         Saudi Arabia 104.23 0.10 10.27         Switzerland 2.22 0.10 0.21         Poland 37.77 0.15 5.48         Canada 12.88 0.00 0.02         Turkey 13.51 0.19 2.60         Turks and Caicos Islands 28.65 0.20 5.73         Netherlands 7.25 0.05 0.36         Ireland 3.50 0.05 0.18         Denmark 12.10 0.02 0.18         Pakistan 42.90 0.05 2.23         Portugal 72.06 0.09 6.48         Bulgaria 0.79 0.30 0.24         Dominica 33.76 0.21 6.92         Uganda 2.99 0.30 0.90         Taiwan, China 7.07 0.09 0.62         Gambia, The 1.80 0.37 0.66         Sint Maarten (Dutch part) 11.62 0.10 1.12         Mexico 3.31 0.00 0.01         China 1.97 0.13 0.26         Japan 1.78 0.03 0.06         Azerbaijan 2.22 0.24 0.54
BG - Retention - [ES]	8,416.54	0.02	142.21
Italy 861.14 0.02 15.50         Australia 36.89 0.04 1.44         Poland 298.37 0.15 43.26         Spain 1,079.16 0.01 7.55         United States 5,405.80 0.00 23.05         Germany 292.89 0.01 2.93         Guatemala 136.62 0.12 16.78         Dominican Republic 123.58 0.08 10.13         Switzerland 1.59 0.10 0.15         United Arab Emirates 1.05 0.12 0.13         Honduras 36.79 0.15 5.37         United Kingdom 43.86 0.01 0.24         Colombia 2.19 0.00 0.01         Ecuador 4.23 0.18 0.76         Malta 3.95 0.55 2.16         France 14.58 0.02 0.26         Portugal 0.27 0.09 0.02         Bolivia 0.97 0.14 0.14         Mexico 11.38 0.00 0.03         Austria 0.04 0.11 0.00         Turks and Caicos Islands 50.23 0.20 10.05         Dominica 10.96 0.21 2.25
BG FTD ALL	627.37	0.06	36.91
Italy 328.54 0.02 5.91         United States 91.48 0.00 0.39         Dominican Republic 0.55 0.08 0.05         Australia 3.32 0.04 0.13         South Africa 0.17 0.18 0.03         United Kingdom 0.49 0.01 0.00         Cyprus 1.28 0.08 0.10         Nigeria 7.02 0.09 0.63         Germany 11.91 0.01 0.12         Portugal 2.29 0.09 0.21         Mauritius 43.54 0.07 3.24         Bulgaria 0.11 0.28 0.03         Spain 1.99 0.01 0.01         Antigua and Barbuda 11.80 0.27 3.16         Croatia 34.76 0.32 11.12         Bahamas, The 10.03 0.20 1.97         St. Kitts and Nevis 0.22 0.21 0.05         France 26.02 0.02 0.46         Korea, Rep. 1.27 0.02 0.02         Colombia 0.04 0.00 0.00         British Virgin Islands 44.46 0.21 9.12         Namibia 6.07 0.03 0.15
BG Branch	144.24	0.05	7.24
United Kingdom 4.84 0.01 0.03         Guatemala 20.10 0.09 1.87         United States 73.86 0.00 0.32         France 0.03 0.02 0.00         Romania 6.66 0.00 0.03         Nigeria 0.46 0.12 0.05         Germany 0.25 0.01 0.00         Antigua and Barbuda 0.08 0.27 0.02         China 37.94 0.13 4.93
BG - Retention - All	159.37	0.04	5.88
Germany 10.24 0.01 0.10         Mauritius 3.82 0.07 0.28         United States 82.10 0.00 0.35         Denmark 0.02 0.02 0.00         Turks and Caicos Islands 22.05 0.20 4.41         Dominica 0.10 0.21 0.02         Canada 1.55 0.00 0.00         Italy 39.49 0.02 0.71